The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.
Your Impact
Team
- Perform as a team player and participate in all activities contributing to the overall objectives of the store.
- Contribute to and maintain a positive and collaborative work environment.
Client
- Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
- Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
Business
- Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
- Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
- Learn and master Brand and product knowledge.
Operations
- Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
- Support in inventory preparation and execution as necessary.
- Proactively follow up with customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Respect Moncler Brand standards in terms of grooming and behavior.
Qualifications
Education
- N/A
Work Experience
- Minimum 2 years of retail experience, preferably in a luxury environment.
- In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
Special Skills and Personal Attributes
- Team-oriented with excellent interpersonal skills.
- Client-centric individual who thrives in a fast-paced and dynamic environment.
- Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
- Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
- Dependable, punctual, and flexible.
- Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
- Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.
ADDITIONAL INFORMATION
All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.
