We are looking for a passionate and detail-oriented Consumer Knowledge Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in transforming customer data into actionable insights, supporting strategic decision-making across the organization.
Your Impact
As a Consumer Knowledge Specialist, you will play a pivotal role in shaping customer-centric strategies by turning complex data into clear, actionable insights that drive business growth and enhance decision-making across the organization
Activities:
- Conduct in-depth analyses of customer behavior, preferences, and purchasing patterns, translating findings into strategic insights
- Lead the delivery of weekly and monthly client performance KPIs across channels and regions, using both ad hoc SQL extractions and available dashboards
- Collaborate cross-functionally on projects related to customer segmentation and analytical modeling
- Ensure consistency and reliability of customer KPIs and insights shared with stakeholders across functions
- Support the enhancement of existing analytical tools and the design of new views to monitor customer performance over time
Qualification
- Minimum of 3 years of experience in data analysis, CRM, or customer insights roles
- Solid knowledge of SQL for data extraction and analysis. Familiarity with Google Cloud Platform/ Big Query and other programming languages (Python, R, C) are a plus
- Proficient with Microsoft Office Suite, including excellent knowledge in Microsoft Excel;
- Strong analytical mindset with attention to detail and problem-solving skills
- Excellent communication skills and ability to explain complex data in simple terms
- Fluent in Italian and English
We Would Appreciate a Person Who Is:
- A determined, agile, curious, engaging and creative approach to work
- Highly organized and able to manage multiple tasks simultaneously
- Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have
- Able to build meaningful relations across multiple departments, with a strong focus on team-work
How To Apply?
- To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website
- When applying, please attach your CV and any other relevant supporting documents
“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”
