OMNICHANNEL & RETAIL DEVELOPMENT

FULL-TIME | 6-MONTHS | FROM SEPTEMBER

We are looking for an engaged and passionate Client Experience Intern to join our Client Experience team at the Global Headquarters in Milan, Italy. 

MAIN ACTIVITIES:

• Work within the Client Experience team to evolve the Client Journey in our global stores;
• Manage Client centricity projects and track performance at a global and regional level;
• Work with Moncler regional teams (APAC, Japan, Korea, EMEA, US) to collect feedback on projects and facilitate the rollout of such initiatives;
• Align with departments internally at the HQ in Milan;
• Organization of decks, reports, files, planning documents.

REQUIREMENTS:

• Great organization skills, with the ability to manage projects and deadlines across multiple teams;
• Currently enrolled in a Bachelor’s/Master’s degree or local country equivalent;
• High proficiency in PPT & Excel;
• Interest in Retail Luxury Fashion is a plus;
• Fluent in English, written and spoken;
• International experience is a plus.

YOUR FUTURE EXPERIENCE WITH US:

• An extraordinary internship path: different activities, events and experiences design to help you develop yourself and become part of our community;
• Our Career Start Program: to expand your knowledge by taking exclusive courses and by guided by your team;
• Monthly reimbursement & ticket lunch / free access to the canteen for lunch.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

FULL-TIME | 6-MONTHS | FROM JULY

We are looking for an engaged and passionate Retail Merchandising Intern to join our Grenoble Retail Merchandising team at the Global Headquarters in Milan, Italy.

MAIN ACTIVITIES:

• Carry out quantitative analysis to define MO ensuring a balanced global product mix;
• Weekly/Monthly/Seasonal reporting on sales;
• Supporting the team during the sales compaign period;
• Help in the elaboration of qualitative analysis on a daily base and sharing the result with collection merchandising and merchandising manager;
• Collaboration with the product, marketing and VM teams to ensure strategic alignment between assortment, communication and product availability;
• Preparation of supporting materials and presentations for different meetings at HQ level.

REQUIREMENTS:

• A Bachelor's or Master's degree in Economics or Business;
• An interest in Merchandising or Buying departments;
• Strong analytical skills: a good/excellent knowledge of Excel;
• Passion and sensitivity for luxury products;
• Team player;
• Ability to work under pressure in a fast-paced environment;
• Fluent English;
• Previous experience in Retail Merchandising will be considered a plus.

YOUR FUTURE EXPERIENCE WITH US:

• An extraordinary internship path: different activities, events and experiences design to help you develop yourself and become part of our community;
• Our Career Start Program: to expand your knowledge by taking exclusive courses and by guided by your team;
• Monthly reimbursement & ticket lunch / free access to the canteen for lunch.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

IMMEDIATE AVAILABILITY | FULL-TIME | 6-MONTHS

We are looking for a passionate and engaged After Sales Intern to join out Repair Department in our Corporate Offices in Trebaseleghe (PD).

In this role, you will support the team in the following activities:

• Sorting out received shipments by channel (Retail, Wholesale, and E-Commerce), carrying out recording and inspection of items;
• Creating lists, invoices, files and getting items ready with the needed accessories to send to external labs for services;
• Receiving items from the laboratories and verifying the services performed;
• Handling the first step of shipping items to different channels, including paperwork;
• Keeping track of inventory and placing orders for accessories and materials.

• Technical or Fashion Diploma;
• Proficient in English;
• Proficient use of Microsoft Office tools (Excel, Power Point);
• Good interpersonal skills;
• Passionate and proactive.

YOUR FUTURE EXPERIENCE WITH US:

• An extraordinary internship path: different activities, events and experiences design to help you develop yourself and become part of our community;
• Our Career Start Program: to expand your knowledge by taking exclusive courses and by guided by your team;
• Monthly reimbursement & ticket lunch / free access to the canteen for lunch.

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

The Regional Client Relations Manager will be a key leader in shaping the client experience across multiple retail locations within the region. As the in-store field expert, this role is entrusted with transforming CRM insights into strategic, high-touch client engagement initiatives. The Manager will collaborate closely with store leadership and teams to unlock the full potential of each client relationship, driving growth opportunities and cultivating lasting loyalty through bespoke outreach and unforgettable experiences. 

This dynamic role combines two critical functions: guiding the overarching client relationship strategies aimed at retention, repurchase, recruitment, and loyalty, while also serving as an educator and trainer at the store level. The Regional Client Relations Manager will empower teams with the expertise, tools, and skills needed to deliver an exemplary client journey, ensuring consistency across all touchpoints. 

The ideal candidate will possess the ability to balance strategic thinking with hands-on leadership, expertly coaching teams on soft skills while also activating data-driven insights. With a focus on personalized outreach, this individual will design and execute elevated client experiences that reflect the brand’s luxury ethos, making each client interaction memorable and meaningful. 

Client Growth Strategy & Execution 

• Lead the store’s client development vision, focusing on retention, upgrades, reactivation, and acquisition. 

• Analyze CRM reports to identify high-potential clients, lapsed behaviors, and opportunity clusters. 

• Collaborate with Store Managers and Directors to design and implement targeted outreach plans and personalized follow-up strategies based on client enrichment preferences, purchase patterns, and lifecycle stage. 

• Establish and monitor weekly and monthly client goals for each associate, with a strong emphasis on conversion, retention, and the acquisition of new clients. 

• Develop and execute strategies to elevate the client experience both at the store level and regionally, ensuring consistency and excellence in service delivery. 

Training & Enablement 

• Educate the team on how to interpret CRM profiles and client data to plan strategic, high-quality outreach with precise timing. 

• Coach Client Advisors on building their “client book,” crafting personalized outreach messages, and conducting elevated, client-focused appointments. 

• Lead regular workshops and on-the-floor coaching sessions to instill a client-first mindset and promote proactive selling behaviors. 

• Support Morning Briefs with clear outreach actions, celebrating successes, and reinforcing best practices. 

• Ensure that all stores are equipped with the necessary tools and resources to provide a seamless and exceptional client journey. 

Client Events & Activations  

• Plan and execute boutique-level activations and elevated client moments based on real-time client data. 

• Collaborate with Training and Merchandising teams to ensure the right collections are featured and that teams have the product insights needed to elevate client interactions and create compelling reasons for driving foot traffic. 

• Guide the team in selecting clients for event invitations based on spending history, product interest, and potential. 

• Lead client outreach initiatives, including exclusive invitations and personalized follow-ups, ensuring the highest level of engagement and client retention. 

• Work closely with marketing and retail teams to craft unique client experiences that align with regional and seasonal campaigns. 

• Track and analyze the ROI of client events, measuring their impact and using insights to refine and optimize future initiatives. 

• Partner with Visual Merchandising and Store Operations to ensure all activations meet the Moncler brand standard.  

Reporting and Analysis 

• Track client retention rates, proactive business, prospects, event success, and feedback metrics to drive continuous growth in client satisfaction and loyalty. 

• Analyze client insights and sales data to uncover opportunities for service enhancements and tailored offerings. 

• Prepare and present regular reports to senior leadership, highlighting client relations activities, challenges, and successes within the region. 

• Leverage data-driven insights to inform decision-making and continuously refine client engagement strategies. 

Leadership and Stakeholder Collaboration 

• Lead and motivate the Client Relations teams across the region, cultivating a culture of exceptional service and client-first values. 

• Provide ongoing coaching and training on client relationship best practices, luxury sales techniques, and service excellence. 

• Partner with store management to ensure all client-facing employees consistently embody the Moncler Way. 

• Collaborate with the Sales, Visual Merchandising, and Operations teams to ensure that client needs and expectations are met seamlessly across all touchpoints.  

Professional Conduct & Teamwork 

• Demonstrate a collaborative, team-oriented approach, actively supporting activities that contribute to overall business goals. 

• Foster a positive and respectful work environment, encouraging open communication and cooperation across teams and with management. 

• Uphold company policies and procedures, setting a professional example in conduct and performance. 

• Maintain high standards of customer service, integrity, and professionalism in all interactions. 

• Perform additional responsibilities as assigned by management in support of team and company objectives. 

The Company will provide reasonable accommodations for the known physical or mental limitations of qualified applicants or employees with disabilities, unless doing so would impose an undue hardship on the business. 

Travel 

Average of 50% of the time. 

Education 

• Bachelor’s Degree or equivalent experience. 

Work Experience  

• Minimum 5 years of experience in client relations management, with a proven track record of client retention and service excellence (preferred industries are luxury retail and hospitality). 

Core Skills & Attributes 

Client Insight & Experience 

• In-depth understanding of luxury client behavior and expectations. 

• Expertise in crafting meaningful experiences that drive client loyalty and lifetime value. 

• Experience in analyzing CRM data and translating insights into actionable plans. 

• Skilled in identifying whitespace opportunities and unlocking new revenue streams. 

Leadership & Team Empowerment 

Natural coach and influencer, capable of inspiring and elevating store performance. 

• Proficient in leading training sessions, workshops, and field immersions. 

• Empowers teams through education, fostering growth and independence rather than directive leadership. 

• Polished communicator, adept at influencing cross-functional partners and aligning teams. 

• Comfortable presenting to senior leadership and engaging with store teams. 

Business Acumen & Operational Excellence 

Strong business acumen, with the ability to align client KPIs with commercial goals. 

• Highly organized, with the ability to manage multiple initiatives across various markets. 

• Exceptional planning, calendarization, and follow-through capabilities. 

• Proven track record of managing events and localized activations from ideation to execution. 

• Demonstrates agility and diplomacy in a fast-paced, matrixed organization. 

Brand Alignment & Representation 

Strong alignment with Moncler's brand ethos, vision, and elevated aesthetic. 

• Exhibits impeccable taste, tone, and cultural fluency in all activations. 

• Consistently serves as a brand ambassador in all internal and external interactions.
•  

• Additional Information  

  For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A  

  reasonable estimate of the current base salary range is $120,000 to $140,000 per hour/per year. 

   

  In addition to competitive pay,  the hired candidate will also be eligible for an annual bonus, and a comprehensive benefits package including  medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution. 

   

  The position requires approximately 4 days per week in the field with eligibility of one remote workday per week. The Moncler Corporate Office is in the heart of Soho, Manhattan. 

   

  Moncler Group is an equal employment opportunity employer.

We are looking for an engaged and passionate Architectural Designer to join our Architectural Design, Construction & Maintenance Team, in our Global HQ in Milan, Italy.

The candidate will manage Architectural Design activities related to the design of luxury boutiques. 

Activities:  

• Store design activities, including the creation and enhancement of a store's identity
• Format and concept application and development of new projects
• Coordination with local architects and general contractors for the realization of boutiques

• Bachelor or Master's degree in Architecture or Civil Engineering
• Proven working experience of at least 4 years in a similar role  
• Excellent knowledge of AutoCAD and Render
• Excellent English verbal and written skills

We Would Appreciate a Person Who Is:  

• Highly organized and capable of effectively managing multiple tasks simultaneously.
• Structured and proactive, demonstrating an independent work attitude

How To Apply?

• To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website
• When applying, please attach your CV and any other relevant supporting documents

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

リテールマネジャーは、ストアの運営管理全般を担い、他部門やストアマネジャーと協力しながら、

主要KPIの分析に基づくさまざまなアクションを実行し担当ストアのビジネスをドライブする。

・リテールストアの運営管理全般
・ストアＫＰＩの分析及び改善
・売上予算、在庫、納期管理
・各種イベント企画、実行
・ストアスタッフのマネジメント
・マーケットリサーチ　等

・外資系ラグジュアリーブランド（ジュエリー、シューズ等含む）でのリテール部門での経験3年以上
・リテールマネジャー経験尚可
・英語力（ビジネスレベル）必須
・基本的なPCスキル

・明朗快活で良好なコミュニケーションがとれる方
・数値管理能力、KPI分析ができる方
・関係者との間に自ら立ち、調整力がある方
・何事にも果敢にチャレンジし、自己管理をしながら自己向上が図れる方
・チームワークを大切にし、良好な人間関係を構築できる方

We are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, Italy

As a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and coordination of training initiatives for the other retail function (eg. Clienteling, Operations). 

Activities:  

Customer Experience focus 

• Act as a key driver in embedding a customer-first mindset across retail teams, ensuring that all training initiatives reflect and elevate the Moncler client experience
• Lead the design, global coordination and rollout of training programs focused on Customer Experience
• Collaborate closely with the Retail Excellence team to analyse Mystery Shopping results, NPS feedback, and other performance metrics, translating them into actionable and tailored training initiatives
• Develop and deploy targeted learning modules aimed at enhancing client engagement, personalization strategies, selling ceremony excellence, and service recovery practices
 

Global Training Program Management & Facilitation 

• Support other retail function such as operations, clienteling, aftersales in creating compelling and effective training initiatives
• Design and implement Train the Trainer (TTT) frameworks to empower and certify local trainers, guaranteeing a consistent and elevated standard of training delivery worldwide
• Serve as a strategic partner to local training teams, providing support in adapting content to cultural and operational contexts while safeguarding global consistency

Project Management & Rollout Execution 

• Manage training calendars, global content distribution, and rollout timelines across markets, ensuring seamless execution and brand integrity
• Oversee training-related budgets, resources, and external partnerships in line with strategic business objectives
• Monitor results and act with the aim to support the business
• If needed being able to directly deliver specific training on product/customer experience/selling techniques to support the regional counterparts

• 5/6 years of experience in Retail Training, including at least 3 years of in-store experience in structured Fashion Luxury/Retail/Hospitality companies 
• A customer-centric mindset and the ability to translate business goals into impactful learning solutions
• Experience working in a fast-paced, dynamic environment with cross-functional and multicultural teams
• Strong organizational, communication, and stakeholder management abilities
• Fluency in English; additional languages are a plus 

We Would Appreciate a Person Who Is:  

•    Highly organized and capable of effectively managing multiple tasks simultaneously 

•    Structured and proactive, demonstrating an independent work attitude  

•    Cooperative and flexible who can communicate effectively with all levels of internal and external stakeholders 

How To Apply? 

To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website
When applying, please attach your CV and any other relevant supporting documents

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

STARTING FROM JUNE | FULL-TIME | 6-MONTHS

We are looking for a passionate and engaged Client Development Intern to join our Client Development team in our Global HQ in Milan.

MAIN ACTIVITIES:

In this role, you will support the team in the following activities:

• Support on the development of 1to1 CRM campaign, retail Newsletter and client journey development (liaise with other departments, track all materials/tools);
• Interaction and coordination with regions and IT teams as an interface for information sharing;
• Support the team in collection of feedback from regions and consolidation of the final output;
• Support in the preparation of analysis, reports and client insights using CRM and BI tools;
• Provide administrative and operational support to the Client Development team.

REQUIREMENTS: 

• Currently enrolled in a Bachelor or Master’s degree in economics or similar;
• Professional use of Italian & English;
• Precision, proactivity, time management, and problem-solving skills;
• Good knowledge of Office Suite (in particular Excel & Power Point);
• Strong organizational and analytical skills.

YOUR FUTURE EXPERIENCE WITH US:

• An extraordinary internship path: different activities, events and experiences design to help you develop yourself and become part of our community;
• Our Career Start Program: to expand your knowledge by taking exclusive courses and by guided by your team;
• Monthly reimbursement & ticket lunch / free access to the canteen for lunch.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

• Manage the financial success by meeting sales, gross margin, gross margin return on investment and inventory management goals.

• Construct OTB by collaborating with region merchandising, finance, retail and HQ planning to optimize sales with a thorough understanding of collections and trends

• Analyze historical data and forecast trends to identify risks and opportunities, design flow of products with the aim to raise efficiency

• Regular analysis of actual sales results to plan, and forecast in-season sales and inventories on a weekly/ monthly/ quarterly basis of APAC Markets, on own initiatives and management requests

• Responsible for managing permanent collections, traffic builder products including eyewear and perfumes

• Collaborate with merchandising and VM to develop and communicate a comprehensive strategy that aligns future financial and business opportunities as well as aligning company goals and brand image

• Identify risks and opportunities with constant monitoring of business and economic environment and recommend strategies to achieve financial goals

• Present the market differentiation of financial plans, trend and strategies in key meetings

In charge merchandising planning job and reports to Senior Merchandising Manager, Asia Pacific. She/he needs to cover the planning and allocation over entire Asia Pacific Region, including Hongkong, Taiwan, Singapore, Macao, Australia etc.

• Bachelor’s degree or equivalent experience required

• 3-5 years’ experience as a Planner or equivalent

• Flexible and adaptive to changing priorities

• Able to organize and prioritize workload to meet deadlines

• Demonstrates strong listening, written and oral communication skills

• Demonstrates logical analysis and problem solving skills

• Ability or aptitude to learn technical applications/systems quickly

• Proficient with Microsoft Excel

• Language: Fluency in English and Mandarin is a must

MONCLER is currently seeking a Planning & Allocation Manager EMEA to join our dynamic Corporate Office team in Paris and help us achieve continued growth and excellence in our operations.

Your key mission:

As the Allocation and Planning Manager, leading a team of 3 allocators, you will play a key role in managing the allocation and stock across the retail channel, ensuring optimum inventory levels to support business operations.

You will work closely with cross-functional teams such as Merchandising, Retail Network, Visual Merchandising, Logistics and Transportation, to plan and execute allocation strategies that meet customer demand while maintaining brand standards.

• •   Responsible for planning, replenishment and inventory management to guarantee the      company targets in terms of sales and sell-through

• Ensure optimal levels of inventory at warehouse and store level, monitor inventory management and periodic stock intake to support current business trends and suggesting opportunities for improvement
• Define seasonal sales plan targets at store/month level together with retail Area Managers
• Support Retail Merchandising teams in Open-To-Buy definition and relative assortment levels
• Provide analytical support to cross functional department teams and Retail Merchandising to ensure the correct level of stock in store
• Identify and propose new ideas that drive the business or improve stock efficiencies
• Assess and optimize all distribution related procedures as well on quantitative as qualitative prospective.
• Participate in reviewing weekly/monthly meetings to identify risks and opportunities in the business at regional /store / product category level /co vs seasonal
• Manage weekly, monthly, seasonal reporting on distribution activity

• Master’s degree in economics, Statistics, in Engineering/Industrial Management field desired
• Minimum of 5 years of Planning & Allocation experience in Retail fashion industry
• Demonstrated working knowledge of retail planning measures (Sell-through, Weeks of Coverage, Inventory Turn, OTB, etc.)
• Detail oriented, high accuracy, good numeric sense and able to multi-tasks
• Must possess excellent teamwork collaboration, interpersonal communication and analytical skills
• Strong computer skills including Microsoft Excel & Powerpoint. Knowledge of Board, Stealth, PowerBI and Microstrategy is a plus
• Fluent in English; Italian and/or French are a plus
• Pro-active attitude, exceptional organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Business oriented.
• Strong communication and interpersonal skills to work effectively with various stakeholders.
• A passion for luxury brands, with a keen eye for detail and an understanding of the high-end consumer market.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.