DIGITAL

Overview We are looking for a passionate and detail-oriented Consumer Knowledge Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in transforming customer data into actionable insights, supporting strategic decision-making across the organization. Your Impact As a Consumer Knowledge Specialist, you will play a pivotal role in shaping customer-centric strategies by turning complex data into clear, actionable insights that drive business growth and enhance decision-making across the organization Activities: Conduct in-depth analyses of customer behavior, preferences, and purchasing patterns, translating findings into strategic insights Lead the delivery of weekly and monthly client performance KPIs across channels and regions, using both ad hoc SQL extractions and available dashboards Collaborate cross-functionally on projects related to customer segmentation and analytical modeling Ensure consistency and reliability of customer KPIs and insights shared with stakeholders across functions Support the enhancement of existing analytical tools and the design of new views to monitor customer performance over time Qualifications Minimum of 3 years of experience in data analysis, CRM, or customer insights roles Solid knowledge of SQL for data extraction and analysis. Familiarity with Google Cloud Platform/ Big Query and other programming languages (Python, R, C) are a plus Proficient with Microsoft Office Suite, including excellent knowledge in Microsoft Excel; Strong analytical mindset with attention to detail and problem-solving skills Excellent communication skills and ability to explain complex data in simple terms Fluent in Italian and English We Would Appreciate a Person Who Is: A determined, agile, curious, engaging and creative approach to work Highly organized and able to manage multiple tasks simultaneously Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have Able to build meaningful relations across multiple departments, with a strong focus on team-work How To Apply? To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website When applying, please attach your CV and any other relevant supporting documents “Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

Overview Social Media Manager We are looking for an engaged and passionate Social Media Manager to join our team at the Global Headquarters in Milan, Italy. Your Impact MAIN ACTIVITIES: Social Media Manager will contribute to leading the development of Moncler’s global social media platforms and communities including partnership with regional teams and local integration across the APAC, Korea and Japan markets, in addition to direct oversight on implementation and execution within EMEA & U.S. Key within this role is supporting with the strategy for the new Social Media offense, creating a clear plan to support these strategies in connecting brand pillars and concepts, and to deliver against key business priorities—inclusive of KPIs that drive growth and positioning against our key competitive set, as well as identifying new and innovative methods to drive product brand awareness, consideration and conversion. We are looking for a candidate who has 5-7 years prior experience in Social Media Marketing and within luxury fashion. Being engaged in cultivating meaningful relationships with teammates through communication and collaboration is paramount. Interest and attention to global popular culture as it relates to emerging social media trends and best practices in the social sphere is a must. Utilizing an inclusive mindset is key as is the ability to work simultaneously on projects while managing various deadlines independently. We are seeking a self-starter with proven ability to take initiative who has experience with engaging social and digital communities. A knowledge of and interest in social cultural trends is paramount. Key responsibilities: Work alongside Digital and Communications teams to effectively strategize the ongoing global Social Media offense and editorial planning; Moncler’s global social channels include Instagram, Facebook, Youtube, Twitter, Linkedin, Tik Tok, Pinterest, Weibo, Wechat, Red, Douyin, Line and Kakaotalk; Work with Moncler regional teams to produce and publish social posts reflecting the global social strategy as well as ongoing reporting and planning; Work with Copy team on strategizing and streamlining messaging across all social content; Manage Community Management agency of record, responding effectively to all open brand inquiries while maximizing audience engagement; Work alongside Digital Intelligence team on ongoing owned and competitor analysis and reporting; Work within Digital Marketing team to effectively coordinate and launch organic and paid campaigns, optimizing to drive business and reach effectively as it relates to the scope of each project and its objectives; Ongoing research on new social trends and innovative digital communication approaches; Interact daily with teams’ including Legal, PR, Content, Events, Creative, Digital, Digital Marketing, and Merchandising teams to support ongoing social needs; Organization and oversight of payment processes and contracts for Social Media activations; Organization of 360° planning decks and reports. Qualifications REQUIREMENTS: 5-7 years prior experience in an equivalent global Social Media Marketing role; Great organization skills, with the ability to manage projects and deadlines across multiple teams; Bachelor’s degree or local country equivalent; Fluent / high proficiency in English, both written and spoken. Fluency in Italian is a plus; High proficiency in publishing on social media channels in the various formats offered; High proficiency in Keynote & Excel.